Privacy policy

Effective Date: September 24, 2026

This Privacy Policy describes how RETVIBES PRINTS (operated by Vintstep FZ-LLC, "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from retvibes.com (the "Site") or otherwise communicate with us.

For the purposes of applicable data protection laws (including the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA)), Vintstep FZ-LLC is the data controller of your personal information.

1. COMPANY INFORMATION

  • Legal Business Name: Vintstep FZ-LLC
  • Trade License Number: 45036360
  • Registered Address: CWEP5105 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  • Contact Email: [email protected]
  • Official Website: retvibes.com

2. PERSONAL INFORMATION WE COLLECT

When you visit or interact with our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

A. Information You Provide Directly to Us

  • Contact Information: Full name, email address, shipping address, billing address, and phone number.
  • Order Information: Items purchased, payment information (processed securely through third-party payment gateways; we do not store full credit card details), and order history.
  • Customer Support Information: Communications, feedback, and photos submitted when contacting us regarding customer service requests or damaged item claims.

B. Information Collected Automatically (Cookies & Tracking Technologies)

When you browse our Site, we automatically collect certain technical information via cookies, pixels, and analytics tools, including:

  • Device information (IP address, browser type, operating system, time zone settings).
  • Usage data (pages viewed, products searched, time spent on pages, referral URLs, and interactions with the Site).

     

  • Technologies used:

    • Shopify Core Cookies: Necessary to power our online store, cart, and checkout functionalities.

    • Meta Pixel (Facebook/Instagram Ads): Used to measure ad performance, optimize advertising campaigns, and deliver relevant ads to users.

    • Google Analytics: Used to analyze aggregate user behavior and improve website usability.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following lawful purposes:

  • Fulfilling Orders & Services: To process transactions, handle print-on-demand manufacturing with our regional partners (in the US, UK, and EU), manage shipping, and send order confirmations/invoices.
  • Customer Support: To respond to inquiries, process return/damage claims, and manage customer communications.
  • Marketing & Advertising: To provide personalized advertising, track marketing effectiveness (via Meta Pixel), and send promotional communications (if you have opted in).
  • Analytics & Site Optimization: To understand site traffic, improve user experience, and troubleshoot technical issues (via Google Analytics).
  • Legal & Compliance: To comply with tax laws, prevent fraud, and enforce our Terms of Service.

4. SHARING & DISCLOSURE OF PERSONAL INFORMATION

We share your personal information with trusted third-party service providers who assist us in operating our store and fulfilling your orders:

  • Shopify: Our e-commerce platform provider. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
  • Print-on-Demand Fulfillment Partners: Local printing and logistics partners located in the US, UK, and EU responsible for manufacturing and shipping your orders.
  • Payment Processors: Secure third-party payment gateways (e.g., Stripe, PayPal) to handle payments securely.
  • Advertising & Analytics Partners: Meta (Facebook/Instagram) and Google for advertising optimization and site analytics.
  • Legal Obligations: We may disclose information if required by law, subpoena, or government regulation.

5. YOUR DATA PROTECTION RIGHTS

A. European Economic Area (EEA) & United Kingdom (UK) Residents (GDPR)

If you reside in the EEA or UK, you have the following rights under the General Data Protection Regulation:

  • Right of Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
  • Right to Restrict or Object: Object to or request restriction of our processing of your personal data.
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

B. California & US Residents (CCPA/CPRA)

If you are a resident of California or states with similar privacy laws, you have the right to:

  • Know what personal information is collected, used, disclosed, or sold.
  • Request deletion of your personal information.
  • Opt-out of the "sale" or "sharing" of your personal information for targeted cross-context advertising (which may apply to data collected via tracking pixels).
  • Non-discrimination for exercising your privacy rights.

To opt-out of targeted advertising/pixel tracking, you may adjust your browser's cookie settings or contact us at [email protected].

6. COOKIES AND OPT-OUT OPTIONS

You can control and manage cookies in various ways. Most browsers allow you to block or delete cookies through their settings menu. Please note that removing or blocking cookies may negatively impact your user experience and parts of our Site may no longer be fully accessible.

To opt out of being tracked by Google Analytics across all websites, visit: https://tools.google.com/dlpage/gaoptout.

7. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling orders, satisfying legal, accounting, or reporting requirements, and resolving disputes.

8. SECURITY

We employ industry-standard security measures (including SSL encryption and Shopify's secure PCI-DSS compliant infrastructure) to safeguard your personal information. However, no method of transmission over the Internet is 100% secure.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated versions will be posted on this page with an updated "Effective Date."

10. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

RETVIBES PRINTS

Operating Entity: Vintstep FZ-LLC

Email: [email protected]

Address: CWEP5105 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates