Refund policy

Effective Date: September 24, 2026

At RETVIBES PRINTS (retvibes.com), every order is custom made-to-order (Print-on-Demand) specifically for you. Because our products are printed individually upon order placement, we maintain a strict return policy as outlined below.

1. CANCELLATIONS & MODIFICATIONS

Because orders enter our automated production system shortly after placement, cancellation requests must be made within 2 hours of purchase.

To request a cancellation, please email us immediately at [email protected] with your order number. Once an order has entered production (after the 2-hour window), it cannot be canceled or modified.

2. RETURNS & EXCHANGES (BUYER’S REMORSE)

  • All Sales Are Final: Due to the custom, made-to-order nature of our print-on-demand products, we do not accept returns, exchanges, or refunds for change of mind, incorrect size/style selection, or buyer’s remorse.
  • Please double-check product descriptions, dimensions, and your shipping details carefully before completing checkout.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We stand by the quality of our prints. If your order arrives damaged, defective, or if you received the incorrect item, we will happily provide a free replacement or a full refund.

How to Claim for a Damaged or Defective Item:

  1. Notice Period: You must notify us within 7 days of delivery (according to carrier tracking) by emailing [email protected].

  2. Required Information: Please include:

    • Your Order Number

    • Clear photo(s) showing the defect, damage, or wrong item received

    • Clear photo(s) of the shipping label and outer packaging

  3. Resolution: Upon reviewing and approving your claim, we will immediately process a free replacement or issue a full refund to your original payment method. In most cases, you will not be required to ship the damaged item back to us.

4. REFUND PROCESS

  • If a refund is approved, it will be processed automatically to your original payment method within 3–7 business days.
  • Please note that processing times may vary depending on your bank or credit card provider.

5. UNDELIVERABLE PACKAGES & CUSTOMS REJECTIONS

  • Incorrect Address: RETVIBES PRINTS is not responsible for packages that are lost or undeliverable due to incorrect shipping addresses provided by the customer at checkout. Refunds will not be issued for address entry errors.
  • Refusal to Pay Customs Fees: For international orders outside the US, UK, and EU, if a customer refuses to pay local import duties or customs clearance fees, resulting in the package being returned, abandoned, or destroyed, no refund will be provided.

6. CONTACT US

For any questions regarding refunds, returns, or order issues, please reach out to our support team:

RETVIBES PRINTS

Operating Entity: Vintstep FZ-LLC

Email: [email protected]

Website: retvibes.com